Job Title: Capital Integrated Care System Manager
Function: Customer Engagement
Location: Field Worker (Covering the South West Region)
Type: Permanent
Salary: £39,618 with potential to rise to £46,610 over 3 years
Closing Date: 6 April 2026
The Integrated Care Systems Account Manager plays a central role in supporting NHS Supply Chain’s mission by managing relationships across a high number of NHS trusts within the South West region. This role exists to build strong, senior level partnerships, develop IC‑wide plans, and coordinate internal expertise to deliver value that extends beyond savings. Acting as the first‑line relationship owner, it balances strategic long‑term projects with day‑to‑day account management, administrative coordination, and proactive problem‑solving. Regular travel is essential, including visiting trusts, IC‑stakeholders, and NHS Supply Chain sites for meetings, ensuring a visible and responsive presence across the region. Through effective collaboration, influence, and customer‑focused delivery, the role helps the NHS achieve better outcomes and frees frontline staff to focus on patient care.
We are seeking a Capital Integrated Care System Manager who will be responsible for:
* Develop and implement IC‑level plans that deliver value beyond savings, using a consultative and customer‑focused approach.
* Build and maintain strong senior relationships across a large number of NHS trusts, acting as the first line contact for all account‑related activity.
* Coordinate and structure internal resources to support customer priorities, working closely with the National Capital IC Manager.
* Influence internal stakeholders across a complex organisation to align activity with customer goals.
* Take ownership and accountability for delivering value in partnership with customers, escalating or seeking support where needed.
* Work collaboratively with colleagues across functions such as diagnostics within our commercial directorate.
* Identify, manage, and accelerate growth and savings opportunities across your assigned territory.
* Manage day‑to‑day account administration, ensuring accurate documentation, clear communication, and timely follow‑up.
* Resolve issues quickly and effectively, acting as a problem solver and trusted partner to customers.
* Drive value for customers while holding accountability for revenue and savings KPIs within your region.
* Travel regularly across the South West to meet stakeholders and attend meetings at NHS Supply Chain sites.
* Balance short‑term operational needs with longer‑term strategic projects that support IC transformation.
What skills will help you thrive in this role?
* The ability to influence senior stakeholders, both internal and external.
* Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally.
* Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers.
* Advanced level of consultative selling.
* Building effective relationships and engaging with a wide network.
* Leveraging a wide network to provide insight and influence outcomes.
* Utilising a customer‑focused approach.
* Clear and effective communication skills.
* Managing complexity.
* Ensuring accountability.
* Requires a full driving licence and a willingness to travel as part of the role.
What can we offer you?
* Hybrid working opportunities, giving you the flexibility to work collaboratively in the office, out in the field, and remotely.
* We recognise our employees' hard work and contributions with annual bonus schemes, long‑service, and colleague recognition awards.
* 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
* We are dedicated to your development, through in‑house training, support, and access to external qualifications to maximise your potential.
* A focus on your well‑being offering 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
* Generous pension scheme (with us contributing 12% when you contribute 6%).
* Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
* 2 days of paid volunteering leave allowing you to give back to your community.
* Access to many discounts from the Blue Light Card to NHS Discounts.
NHS Supply Chain, who are we?
Our role is to support the NHS to save lives and improve health. We are a part of the NHS family and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.
Want to develop your career with the NHS Supply Chain?
Then apply below or reach out for an informal discussion about the role in confidence by emailing us at careers@supplychain.nhs.uk.
Our Inclusive Commitment
At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply. Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.
We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.
SCCL is a company registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.
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