Service Advisor / Administrator – Manchester
1. Location: Manchester
2. Hours: Monday to Friday, flexible between 7:30am – 5:30pm
3. Salary: Circa £30,000 per annum, depending on experience
Our client, a well-established family-run, automotive service centre, is seeking a professional and organised Service Receptionist to join their friendly team in Manchester.
This position offers the perfect balance between customer interaction and administrative work, ideal for someone who enjoys speaking with people while also taking pride in accurate, detailed administration. You’ll play a key role in ensuring customers receive excellent service from start to finish, while keeping the workshop running smoothly behind the scenes.
Key Responsibilities for a Service Receptionist:
4. Acting as the first point of contact for customers, delivering a welcoming and professional experience at reception and over the phone
5. Managing service bookings and coordinating workshop schedules efficiently
6. Liaising with customers throughout the service process, providing updates and handling enquiries
7. Preparing job cards, raising invoices, and processing warranty claims accurately
8. Supporting the Service and Workshop teams with day-to-day administrative tasks
9. Maintaining accurate records in line with company and manufacturer standards
Requirements for a Service Advisor / Administrator:
10. Previous experience as a Service Advisor, Service Administrator, or Warranty Administrator within the automotive industry
11. Strong communication and customer service skills with a professional manner
12. Understanding of warranty processes preferred
13. Proficient in Microsoft Office and dealer management systems (DMS)
14. Excellent attention to detail and ability to manage a varied workload
15. Full UK driving licence preferred but not essential
Benefits for a Service Receptionist:
16. A varied position combining both customer-facing and administrative duties
17. Ongoing training and career development opportunities
18. 28 days (Including bank holidays)
19. Workplace pension scheme
20. Supportive and friendly working environment
21. Staff discounts on servicing and repairs
If you are interested in hearing more about this Service Administrator / Advisor job in the Manchester area, please contact Cecily Calder at Perfect Placement Today.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.