Location: Haywards Heath
Service Area: Customer Services
Contract Type: Temporary 3/6 months
Salary: £15.30
Hours: Monday to Friday 37.5 hours per week
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!
We are is seeking a Customer Services Officer to join a dynamic Customer Services Team. You’ll be the first point of contact for residents, visitors, and stakeholders—whether face-to-face, by phone, or digitally—providing helpful, professional, and empathetic support.
Key Responsibilities:
* Deliver excellent customer service in our Customer Service Centre and Reception.
* Resolve queries at first contact or signpost customers to the appropriate services.
* Undertake training on Council services and systems, including CRM.
* Support the transition to more automated and digital customer journeys.
* Assist in coaching and mentoring new team members and colleagues from other departments.
You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
* 24/7 access to NHS approved GP telephone support and prescription services.
* Access to the UK's largest employees discount platform.
* Specialist medical assistance and support hotline.
* Weekly pay.
* Hundreds of gym discounts.
* 24/7 access to mental health crisis support and counselling.
If you are immediately available and looking for a role as a warehouse operative – apply now!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability