Job overview
Patient administration is a vital part of the maternity care pathway, supporting clinical teams in delivering high-quality, compassionate care to expectant mothers and their families. It plays a key role in ensuring positive patient experience by maintaining accurate records, coordinating appointments, and facilitating smooth communication across services.
As Deputy Team Leader, the post holder will be responsible for delivering a professional, efficient, and patient-focused administrative service within the maternity department. This includes full administrative support to consultant teams, managing the patient journey in line with the Maternity Patient pathways standards (as outline in national and local guidelines), and ensuring timely and accurate data entry to support clinical decision-making and service planning.
The role also involves providing day-to-day leadership to designated admin staff, supporting team development, and ensuring adherence to trust policies and procedures. The post holder will contribute to admin team resource allocation, helping to optimise capacity and maintain high standards of data quality and service delivery.
Main duties of the job
1. Deputise for Team Leader, ensuring communication, operational oversight, and representation in meetings.
2. Lead and supervise admin staff: manage appraisals, one-to-ones, return-to-work interviews, and probation reviews.
3. Support VBAs for Patient Pathway Assistants; provide guidance and resources.
4. Coordinate induction and deliver training for new starters; maintain accurate training records.
5. Act as mentor and role model, offering hands-on support.
6. Assist with recruitment: shortlisting, interviewing, and onboarding.
7. Review and improve admin processes for efficiency and collaboration.
8. Manage staff rosters to ensure service continuity.
9. Oversee patient pathways with Team Leader; ensure compliance with performance targets.
10. Handle referrals and bookings via EPR and BadgerNet; prepare records for all maternity appointments.
11. Support consultants with clinic planning, room booking, letters, and diary management.
12. Provide cross-cover for colleagues to maintain service provisi
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .
In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the
Oxford University Hospitals promotes a safe, respectful hiring environment.
If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.