Reservations agent

Job Title:Reservations Agent

Location: RAC House

Hours: 40 hours Monday-Friday + Saturday and Sunday shift rota

Salary: £25,479.82 per annum

Benefits:

* 22 days holiday, increasing to 27 plus bank holidays
* Free onsite parking
* Company pension scheme
* Employee discount scheme
* Funded Summer and Christmas events
* Cycle to Work Scheme
* Discounted car hire rates

The Role:

You will be a valued member of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.

No prior experience is necessary, full training will be given.

This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.

Responsibilities:

1. To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
2. Regularly monitor personal and team in- boxes and respond to emails