Title: Operations Manager
Type: Temporary (initially 2-3 months)
Hours: Full Time (40 hours per week, 5 days from 7)
Salary: £35,000 - £40,000
Location: Inverness
Job Purpose:
To lead, grow and manage commercial operations, focusing on events, hospitality, and venue hire. This hands-on role involves team leadership, customer engagement, and strategic development to maximise revenue.
Key Responsibilities:
* Develop and manage all events, conferences, hospitality days and services.
* Oversee and organise hospitality and sponsor engagement.
* Recruit, train, and manage flexible hours staff and volunteers.
* Independently manage the commercial facility.
* Ensuring all Facility operational records, H&S logs, and staff training documentation are compliant, accurate and up to date.
* Liaison with suppliers for all facility management contacts (IE hygiene and waste management).
* Develop and manage venue bookings and coordinate with external providers.
* Manage budgets, monitor costs, and optimise profitability across all operations.
* Negotiate supplier contracts and develop pricing strategies.
* Develop and support marketing and promotional campaigns to maximise demand.
* Promote events communications via social media and app.
* Regular reporting to the Board of trustees on financial and operational matters
Person Specification:
Essential Experience:
* Minimum 4 years experience managing events in hospitality similar sectors.
* Proven track record in team leadership and customer service.
* Experience managing a facility independently, including compliance and staff training records.
* Demonstrated ability to manage budgets, including forecasting and financial reporting.
Desirable Experience:
* To have, or be willing to work towards, the Scottish Personal Licence.
* SCSSSA/REHIS Food Hygiene Certificate or equivalent.
* First Aid at Work certification.
* PVG check
Skills & Attributes:
* Strong leadership and organisational skills, including forecasting and events planning.
* Excellent communication and negotiation abilities.
* Proficient in hospitality software (CRM, POS) and Microsoft Outlook.
* Ability to work under pressure and adapt quickly.
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