Overview
Job ID: 3068087 | Q-Express Documents Transport
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon Operations is the underlying fulfillment and customer service engine that ensures Amazon creates a consistent, world-class customer experience.
We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our MENA Ops Reverse Logistics team. Join the RL Operations team as Channel Team Leader (CTL). As a CTL, you will monitor multiple sites from operations and compliance perspectives and work with internal and external stakeholders to achieve timely launches and operational metrics. With customer obsession and a high sense of ownership, you will identify patterns and any disruptions, dive deep, scrutinize details, and foresee data implications.
Responsibilities
* Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
* Map business requirements, understand business processes, study and analyze workflows, design solutions and prepare functional specifications
* Be data driven; develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience
* Deep dive to acquire extensive knowledge of emerging industry practices and apply them to solving business problems
* Design, develop, pilot & rollout enterprise-wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, and identification of alternate delivery services
Daily Work Includes
* Monitoring program performance daily
* Creating action plans to achieve program targets
* Managing ramp ups/scouting
* Vendor management
* Preparing daily performance summaries
Basic Qualifications
* Experience managing vendors
* Experience with planning, performance metrics, and process improvement
Preferred Qualifications
* Experience in logistics
* Experience with data analysis
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted: September 17, 2025 (Updated within the last 8 hours)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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