Job Title: Customer Service Advisor (Full Time, Temporary, Crawley)
Client:
First Recruitment Services
Location:
Crawley
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3eb567ca57b5
Job Views:
55
Posted:
24.06.2025
Expiry Date:
08.08.2025
Job Description:
* Salary: £14.97 per hour
* Hours: 40 hours per week, Monday to Friday
* Work type: Temporary – Maternity Cover
We are seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. Responsibilities include managing a high volume of calls, diagnosing customer complaints and repairs, and providing clear information on repair processes.
* Handle large volumes of incoming calls related to repair requests
* Diagnose and assess the nature of repairs based on customer descriptions
* Provide clear and concise information regarding repair timelines and procedures
* Document and maintain detailed records of customer interactions
* Follow protocols for various repair inquiries
* Maintain high standards of customer service
* Assist in improving call handling and repair processes
Requirements include prior customer service experience, preferably in a call centre, strong problem-solving skills, excellent communication skills, and at least 5 years of references from previous employers.
Note: Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business for this role.
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