Description
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Private Patient Coordinator
Renacres Hospital - Ormskirk
Full Time – hours per week
Renacres Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.
The hospital is one of Lancashire's leading private hospitals and has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self funding treatment or NHS patients exercising choice through the e-referral system.
An exciting opportunity has arisen at Renacres Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.
You will assist the Private Patient Team to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
What you’ll do:
1. Take responsibility for the timely provision of quotes within the hospital
2. Provide support for primary contact for the National Enquiry Centre and key stakeholders
3. Book consultation appointments in clinics for private patients
4. Provide accurate cost information to patients following their consultation regarding any onward intervention (estimated quote provided by enquiry centre prior to consultation).
5. Provide quotes for patients to make an informed decision to the Enquiry Centre
6. Ensure outpatient clinics are followed up to retain patients who are converting to surgery
7. Ensure all records and reports are maintained and kept up to date
8. Ensure relevant information is forwarded to all interested parties involved in the patient pathway
9. Assist if required by following up quotes given and see if further information needed
10. Ensuring insurance authorisation details are complete and accurate so planned treatment can go ahead.
What you’ll bring with you:
11. Marketing and or Sales experience
12. Ability to manage a portfolio of private patients from initial call to discharge
13. Sound Computer skills using the MS Office Suite and Web based reporting
14. Confident in engaging with a variety of people particularly in a high end setting
15. Excellent communication skills both face to face, over the phone and in writing
16. Articulate with the highest standard of personal presentation
Why join us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:
Health, Wellbeing & Financial Security
17. Private Medical Cover, with the option to add your partner and dependants
18. Discounted Bupa Dental Insurance
19. Life Assurance (Death in Service) x3 your base salary
20. Private Pension, with Ramsay matching up to 5% after a qualifying period
21. Employee Assistance Programme
Work–Life Balance
22. 25 days annual leave + bank holidays, with the option to buy or sell additional days
23. Flexible shift patterns, where possible
24. Family friendly policies including enhanced parental leave
25. Volunteer leave to support causes that matter to you
Career Development & Recognition
26. Training and Development via the Ramsay Academy to support your career development
27. Colleague recognition programme to celebrate our people
Lifestyle & Everyday Perks
28. Access to our benefits platform, offering a wide range of discounts
29. Cycle2Work scheme
30. Subsidised staff restaurant, where possible
31. Free parking on site, where possible
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.