Job Description
Location: Northampton, NN1\n\nSalary: £30,000 - £42,000\n\nWorking Hours: Monday- Friday\n\nJob Code: MJ2085\n\nOperations Manager\n\nWe are seeking a highly motivated Operations Manager to oversee operations for 15-20 sites located throughout the home counties. While the role is based out of the Hatfield office, a significant part of your time will be spent on-site, acting as a crucial link between operations teams and clients.\n\nThe primary objective of this role is to support and mentor teams to deliver a consistent, high-quality service. Your success will be directly measured by your ability to foster strong client relationships and ensure business retention.\n\nKey Responsibilities:\n\n * Provide hands-on management and support to operational teams, both on-site and through administrative duties.\n\n * Conduct timely, face-to-face quality audits with clients to ensure satisfaction and maintain strong relationships.\n\n * Monitor contract budgets, identifying and rectifying any overspending or inaccuracies.\n\n * Serve as the main point of contact between operations teams and the office, ensuring a clear line of communication and completing KPI reports for key clients.\n\n * Proactively manage customer complaints and site issues to find effective resolutions and prevent contract terminations.\n\n * Oversee all site compliance and safety certifications.
Manage HR cases to mitigate legal risks and protect the brand's reputation.\n\n * Assist the sales team with presentations and site visits and handle strategic planning for new contract mobilisations.\n\n * Manage recruitment and provide necessary resources to the teams.\n\nThe successful candidate will have:\n\n * Previous experience in a similar role where you have managed multiple sites\n\n * Formal cleaning qualification. Health and Safety qualification IOSH or equivalent. (Desirable but not essential)\n\n * Ability to plan, organise and prioritise assignments while producing high quality work to necessary deadlines\n\n * Strong HR experience and skills to manage disciplinary process\n\n * Being able to work under pressure and on multiple projects simultaneously\n\nBenefits:\n\n * Company car\n\n * Company events\n\n * Company pension\n\n * Free or subsidised travel\n\n * Health & wellbeing programme\n\n * Life insurance\n\n * On-site parking\n\n * Referral programme\n\n * Transport links\n\n * Work from home\n\n***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy.
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available