John Lewis plc is seeking a Senior CX Lead for a 12-month fixed-term contract, offering a blended working approach between the Bracknell office and home. You will lead major projects focused on CX measurement, CSAT tracking, and stakeholder engagement.
The ideal candidate has extensive experience in a CX tracking role, preferably in grocery or retail, with strong analytical skills and commercial acumen. This position offers a competitive salary of up to £70,000.
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