Why The Works?
10th Best Big Company to Work For 2024 - 'Best Companies'
We don’t just sell products.
We inspire reading, learning, creativity and play.
The Works. It literally means everything. Whatever your background, we’re about unlocking imagination and making creativity accessible to everyone. Whether engaging with customers or supporting colleagues behind the scenes, your impact can be profound and far-reaching.
This is more than toys, books, and art supplies. It’s about inspiring people to read, learn, create, and play. With the right passion, it all starts with you.
Become a Retail Store Manager
As a Retail Store Manager, you'll lead your team with energy and enthusiasm. Your mission is commercial success, but with a touch of creativity and magic. Create unforgettable moments for customers, leaving them inspired to craft memories with our products!
Recruit and nurture a diverse team of 'Avengers,' supporting their growth and potential. Have fun along the way—our DNA is about high performance and happiness.
You’ll spend time on the shop floor, working alongside your team, driving commerciality, and setting the pace. Create 'moments that matter' with customers to showcase an inspirational experience.
Your Mission
* Delight and inspire every customer with an exceptional retail experience, offering brilliant product knowledge and a touch of magic.
* Create a fun, friendly, accessible, and inclusive store environment. Recruit potential team members who embody our values to build a dream-team.
* Collaborate with other Retail Store Managers, Area, and Regional teams to share best practices and encourage growth.
* Drive retail sales and performance across all KPIs.
* Maintain high standards with excellent merchandising, cleanliness, and presentation.
* Be on the front lines with your team, creating a welcoming environment for customers.
* Lead promotional transformations, aligning store space with seasonal trends and the 'Matrix.'
* Master product placement in both planogrammed and non-planogrammed spaces, managing high SKU counts effectively.
Skills / Behaviours That Will Set You Apart
* Genuine and Authentic: Positivity, creativity, and passion for our brand shine through. Your helpful recommendations attract customers!
* Resilient Champion: Handle the fast-paced retail environment with ease—multitasking like a hero.
* Stock Management Guru: Tackle sorting, pricing, and merchandising deliveries efficiently. Embrace challenges like a pro!
Being a Great Leader
Create an inclusive environment where your team feels valued and motivated.
* Inspire and motivate your team aligned with our values and purpose.
* Lead your store to reach new heights and break records.
* Collaborate with support departments and peers.
* Speak up about issues to work together on solutions—constructive feedback helps us all win.
* Support your team’s well-being and aspirations. Have meaningful conversations about performance and career growth.
Our PERKS really are ‘The Works’
* 25% Colleague Discount + Double Discount days
* MyWorks: Access online discounts, holidays, utilities, tech, and more
* Holiday: 33 days including bank holidays
* Wagestream: Early access to 50% of wages earned
* Can-Do Academy: Grow your skills with training and development
* Share Scheme: Own a piece of The Works
* 24/7 Support: Employee Assistance Program via Retail Trust
* Healthcare Cash Plan: Support for healthcare costs
* Additional Benefits: Long service awards, pension, life assurance, Cycle to Work, charity giving
Our Purpose
To inspire reading, learning, creativity, and play—making lives more fulfilled.
Our Values
We are Crafty, Caring, and Can-do.
We Listen. We Care
Annual anonymous colleague engagement surveys help us improve and make The Works the best place to work. Your feedback guides us.
Promoting Diversity, Inclusion, and Reasonable Adjustments
We foster an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups. We support flexible working and reasonable adjustments for interviews and roles. Let us know if you need assistance—happy to help!
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