The Sales Support Executive will coordinate and complete monthly manual reduction reports for all salary sacrifice customers requiring this service. Additionally, they will assist with P46 reports for new and returned vehicles to guarantee detailed reporting to HMRC.
Key Responsibilities
* Experience in developing and managing relationships with customers is required. You should connect with the client growth group and wider business to identify additional reporting or trend analysis to support Account Management and customer service.
* Strong attention to detail with an excellent customer service attitude and strong problem‑solving abilities and organisational and planning skills to understand employee tax legislation, car policies and procedures and explain them at a driver and fleet manager level.
* Schedule, run and provide monthly reduction reports to salary sacrifice accounts, including forward planning month on month to complete all reduction and deduction reports.
* Produce and upload Edenred and AON reports when required for customers utilising this reporting functionality to develop and run deduction reporting for all salary sacrifice accounts for ad‑hoc charges including fines, early termination and damage charges.
* Show tenacity to see multiple tasks through to successful completion at any given time to ensure deduction reports are set up in NetSuite prior or following the launch of a new account and lead changes to deduction reports within NetSuite for current customers.
* Handle and analyse sophisticated reduction report queries from customers and the Account Management Team and deal with customer variances and requirements for reports in a timely manner while meeting tight deadlines and demanding targets.
* Provide manual intervention to support customers’ reduction report requirements and assist in resolving issues in relation to reduction reporting with a strong competency in IT programs such as Excel (VLOOKUPS).
* Create and supply the weekly CPC order and delivery report in line with requirements detailed by CPC.
* Maintain regular communication with the Account Management Team, Finance, Contract Management and End of Contract Teams to ensure accurate reporting and consistent communication to customers regarding early terminations, informal extensions and vehicle write‑offs within the reduction reports.
* Review and monitor complaint and issue reports alongside Customer Services to assist the Account Development Team in identifying and resolving repeat issues and/or service challenges with regards to reduction reports and P46 completion.
* Document any customer changes in agreed reporting to continually identify improvements to all reporting processes, automation, and efficiencies wherever possible.
* Maintain instructions for tailored customer reporting.
* Complete P46s for relevant customers to ensure accurate and timely reporting to HMRC.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 24 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
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