The Role
• Ensuring that claims are handled and settled efficiently and in the correct technical manner, settling them in line with policy cover & legal liability.
• Handling claims queries in relation to policy cover, claims status, policy exclusions and excesses. Escalating complex queries where needed.
• Ensuring the accuracy of reserves, file status, recoveries, and diary management on your caseload.
• Where appropriate, investigating claims to ensure payments are made only where a liability is established.
• Negotiating to control costs, for example regarding liability decisions and recovering our costs
• Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud; taking action as appropriate.