Provide strategic leadership to the Regent Street Commercial Property Management team, delivering best‑in‑class property management across a landmark London portfolio. This role is key to enhancing financial returns, customer experience, sustainability, and health and safety, while shaping the future of urban real‑estate operations.
Responsibilities
* Lead and mentor the property management team, ensuring operational excellence and high performance across the team.
* Set and deliver the property management strategy, collaborating with internal teams to achieve business and portfolio priorities.
* Drive continuous improvement, innovation, and operational efficiencies across all facets of Property Management delivery.
* Oversee financial and budget management, RICS compliance and risk controls.
* Champion and effectively operationalise health, safety and sustainability best practice.
* Build strong relationships with stakeholders and foster a collaborative, inclusive working culture.
* Play an integral role in leading the portfolio customer engagement strategy, driving excellence in service delivery and resolving issues proactively.
* Support mobilisation of new lettings, developments and capital projects.
Qualifications
* Proven strategic leadership and delivery experience in property management, ideally with MRICS accreditation or equivalent.
* Strong track record managing high‑profile, mixed‑use portfolios.
* Excellent knowledge of landlord and tenant matters, service charge management and financial reporting and controls.
* Commercially minded, analytical, and able to drive value and efficiencies.
* Innovative, solutions‑focused, and able to work across multiple stakeholders to deliver successful business outcomes.
* Strong understanding of risk management, health and safety, and sustainability best practice.
* Customer‑centric, with excellent communication and influencing skills.
* Passion for operational excellence and continuous improvement.
* Proven people‑management experience with an ability to lead and manage teams to effectively drive high performance.
Benefits
* 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
* Flexible & hybrid working policies.
* Market‑leading family friendly policies, inclusive of everyone's diverse life situations.
* Competitive salary, pension and performance‑related bonus.
* Shopping discounts in the West End.
* Private healthcare coverage.
* Life and critical illness cover.
* We value work‑life balance and your wellbeing highly, enabling you to be your best self to work.
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