AsaBusinessImprovementManager,youlltakeownershipofsignificantimprovementprogrammes,workingwithseniorstakeholders,cross-functionalteams,andexternalpartnerstodelivermeaningful,measurableoutcomes.Youllapplyprovenmethodologiessuchas Lean,SixSigma,andautomation tooptimiseprocesses,reducerisk,andenhanceserviceperformance. Thisisahybridrolebasedin London ,offeringflexibilityalongsideclosecollaborationwithclientsandcolleagues. KeyResponsibilities Leadership&Delivery Leadcomplex,multi-stakeholderimprovementinitiativeswithmultipleconstraints(cost,risk,changereadiness). Provideauthoritativeguidanceonbest-practiceprocessimprovementapproaches. Coachanalystsandsubjectmatterexpertstoupholdhighpracticestandards. Influence&StakeholderManagement Influenceseniorstakeholders,suppliers,andcross-functionalteams. Contributetoorganisationalpoliciesandstandardsforcontinuousimprovement. Buildstrongcoalitionsandbrokertrade-offsbetweenservice,cost,andrisk. BusinessCase&DecisionSupport Developclear,evidence-ledbusinesscasesforimprovementinitiatives. Translatecomplexanalysisintoactionablerecommendationsforsponsors. Usestructureddecision-makingmethodstoassessbenefits,risks,andgo/no-gooptions. Process&PerformanceImprovement Applyroot-causeanalysis,value-streammapping,andstructuredproblem-solvingtechniques. Designandmanageintegratedimprovementplans(processredesign,changeimpacts,communications,training). EmbedKPIs/OKRsandtrackbenefitstoensuresustainedoutcomes. Digital&AutomationEnablement Identifyopportunitiesforautomation,analytics,RPA,andAI. Ensureadoptionoftherighttools,data,andwaysofworkingtomaximiseprocessgains. Governance,Security&Ethics Ensureallimprovementdesignsmeetsecurity,privacy,andethicalstandards. Considerdatahandling,segregationofduties,andcustomerimpactsineverysolution. WhatTheyreLookingFor Youllbeaconfident,resilientimprovementleaderwhothrivesincomplex,ambiguousenvironmentsandbrings: Deepknowledgeofbusinessandprocessimprovementmethodologies(Lean,SixSigma,automation). Strongexperienceinfluencingseniorstakeholdersandmanagingcross-functionalchange. Excellentcommunicationskills,withtheabilitytotailormessagesforexecutivesandoperationalteams. Astructured,data-drivenapproachtoprioritisation,planning,anddecision-making. Acontinuousimprovementmindset,focusedonlong-termvalueandmeasurablebenefits. Adigitalmindset,spottingopportunitiestoamplifyimpactthroughtechnology. Highstandardsforsecurity,privacy,andethicaldelivery.