Description
Hybrid: 2 days per week in our Tower Bridge office (Tuesdays & Thursdays)
Uswitch
At Uswitch, our goal is to be the UK’s favourite way to choose and manage home-life essentials - from broadband and mobiles to energy and insurance. As we continue to grow and expand our services, we are looking for talented individuals who share our passion for making a positive impact on people's lives. If you want to be part of a team that is transforming the way consumers navigate their household services, we would love to hear from you!
We’re part of RVU, a group of online brands that include: Confused, Tempcover, money.co.uk, and Mojo Mortgages.
About the role
Customer engagement is evolving. In a world of fragmented attention and shifting privacy landscapes, the ability to deliver the right message, at the exact right moment, is key.
We’re looking for a CRM Manager to join Uswitch through a critical 12-month period. You'll be the interim architect of how we communicate with millions of UK consumers across energy, broadband, and mobile.
This role sits at the intersection of Data, Creative, and Commercial Strategy. You will own the lifecycle journey for our most critical categories, ensuring CRM remains a primary driver of retention, brand loyalty, and long-term customer value during a transformative year for the energy market.
You will play a pivotal role, using automated, data-led communications to help users navigate their bills and save money.
What you'll be doing
* * Define and lead the CRM strategy aligned to retention, cross-sell, and lifetime value (LTV) targets for the duration of the 12-month contract.
* Architect sophisticated customer journeys across email, push notifications, and in-app messaging to drive seamless transitions between web and mobile platforms.
* Translate complex market shifts (especially in Energy) into clear, empathetic, and actionable customer communication strategies.
* * Leverage our tech stack (Braze & Hightouch) to move beyond generic broadcasts toward hyper-personalised, trigger-based experiences.
* Work with CRM Analysts to define the metrics that matter, moving from vanity open rates to deep-funnel conversion and incremental lift.
* Own segmentation logic, ensuring we use first-party data to predict customer needs before they even realize them.
* * Champion a "test and learn" culture, running rigorous A/B and multivariate experiments across creative, timing, and channel mix.
* Scale winning insights into evergreen automated programmes that drive compounding growth for the business.
* Bridge the gap between CRM and Product, ensuring our communications feel like a core feature of the Uswitch user experience.
What we're looking for
* Proven experience leading multi-channel CRM strategies within a fast-paced, digital-first business or agency.
* Technical fluency with Customer Engagement Platforms (ideally Braze) and Data Platforms (HighTouch).
* Commercial mindset: You understand the "why" behind the "what," and can tie CRM activity directly to revenue and business health.
* Analytical rigour: You are comfortable diving into data to find the story, size an opportunity, or diagnose a performance dip.
* Exceptional communication: You can influence senior stakeholders and simplify complex data into a compelling strategic narrative.
* Strategic agility: You can balance the need for "quick win" tactical campaigns with the long-term goal of building a world-class CRM ecosystem.
You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!
Our commitment to you
We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What we offer
We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:
* 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
* A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
* Employer-matching pension contributions up to 7.5%
* A one-off £300 “work from home” budget to help contribute towards a great work environment at home
* Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life
* 25 days holiday (increasing with years of employment to 30 days) + 2 days “my time” per year
* Private medical cover, critical illness cover, and employee assistance programme
* A healthy learning and training budget
* Electric vehicle and cycle to work schemes
* Free in-office gym, accessible 7 days a week
* Free breakfast in the office daily
* You’ll be equipped with great technology (choice of Mac or Windows)
* Free access to the Calm and Peppy app for physical and mental health
* Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.
We combine the close-knit and agile environment of a start-up with the know-how, technology, and backing of a well-established company.
We use our shared knowledge to empower people and help them make decisions confidently across a range of household services. Our purpose is to simplify complex marketplaces with accessible applications that genuinely improve people’s lives.
The RVU mission is clear: empowering people, transforming industries. With our unique set of brands under the RVU umbrella, we have the power to reach millions of consumers and the technology to deliver a world-class online experience for them.