Job Description Are you a tech-savvy problem solver with a passion for customer service and continuous improvement? We’re recruiting on behalf of a well-established organisation for an IT Technician to join their collaborative and forward-thinking ICT team. This is a temporary, full-time role, working Monday to Friday, 37 hours per week on-site, with an hourly rate of £14.00–£15.00, depending on experience. In this varied role, you’ll provide technical support in line with IT Service Management best practices, working across 1st, 2nd, and 3rd line issues. You’ll play a vital part in maintaining day-to-day ICT operations, supporting end-users, and contributing to key projects that shape the future of digital services across the organisation. What You’ll Be Doing: Deliver high-quality ICT support, resolving incidents and service requests efficiently. Provide 1st–3rd line support across a wide range of systems and hardware. Contribute to ICT projects, supporting implementation and system development. Maintain and support ICT hardware and applications, including system administration tasks. Manage access permissions, ensuring appropriate authorisation and security protocols. Work collaboratively with internal teams and third-party suppliers to resolve issues. Produce user guides, documentation, and provide training when needed. Provide cover and support to the ICT Service Desk, ensuring clear communication and a customer-first approach. What We’re Looking For: Experience in a multi-level IT support role (1st–3rd line). Strong troubleshooting skills across both hardware and software environments. Understanding of ITIL principles or service management best practices. Excellent communication and organisational skills. A proactive, collaborative approach to service delivery. Ability to work independently and as part of a wider team. Why Apply? Join a values-driven team focused on positive impact and service excellence. Be part of projects that drive innovation and business improvement. Work in a supportive environment that promotes learning and development.