Claims Handler - Insurance
Location : Horsforth, Leeds
Salary : £28,000 - £40,000 DOE
Working Hours : Monday - Friday, office hours
About the Company
We are a vibrant and outgoing insurance company located in Horsforth, Leeds. We value both professionalism and personality, and we are seeking a confident and detail-oriented Claims Handler to join our team.
Position Summary
We are looking for a dynamic Claims Handler to manage a diverse portfolio of claims, including motor, property, liability, cyber, and professional indemnity. The ideal candidate will have excellent communication skills and the ability to guide clients through the claims process with empathy, efficiency, and expertise.
Key Responsibilities
* Claims Management : Handle cross-class claims from start to finish
* Client Advocacy : Serve as the trusted voice for clients, ensuring fair outcomes
* Negotiation : Collaborate with insurers and third parties to secure optimal settlements
* Documentation : Maintain accurate records and ensure compliance with industry standards
* Customer Service : Deliver responsive and empathetic support to clients
* Loss Prevention : Recommend strategies to mitigate future risk
* Continuous Improvement : Stay updated on industry trends and regulations to enhance performance
Key Performance Indicators
* Timely claims closure
* High client satisfaction
* Accurate and fair settlements
* Effective cost management
* Full compliance with industry standards
Key Relationships
* Clients, insurers, loss adjusters, solicitors, repair contractors
* Internal teams including Account Executives
Qualifications and Experience
* Proven experience in claims handling, preferably in a broker or similar environment
* Strong interpersonal and communication skills, with a friendly and confident demeanour
* Detail-oriented with excellent documentation skills
* Ability to thrive in a fast-paced, collaborative setting
* Familiarity with Acturis and Microsoft Office
* A client-first mindset and problem-solving attitude
Benefits
* Medicash health plan
* Income Protection and Life Insurance
* Employee discount portal
* Cycle to work scheme
* Hybrid working options
* Pension plan (5% employee / 3% employer contribution)
If you are ready to take the next step in your career and join a sociable and high-performing team, we would love to hear from you. Apply now!
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