Our distribution team are currently looking for a Team Leader to support the Distribution function within our Knightsbridge store. About The Role In this role within the Distribution department, you will support and report to the Manager in the day‑to‑day running of the operation, ensuring that all KPIs and departmental objectives are consistently achieved. You will be responsible for managing reports on dispatched orders and orders pending dispatch, ensuring all customer deliveries are sent out on time and that any internal service issues are promptly addressed within the team. Your responsibilities will also include: Managing the packing process for all customer deliveries and ensuring service level agreements (SLAs) are met. Overseeing the tasks assigned to warehouse operatives and ensuring all work is completed accurately and in line with departmental procedures. Investigating customer service complaints and escalating matters when necessary. Providing support to the Delivery Services team as required. In return, you will receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday plus your birthday off, up to 33% in‑store discount (including our food hall and restaurants), and a season ticket loan. About You The ideal candidate for this role should have experience in warehouse and distribution roles, you will be a valuable team player who thrives on getting the job done to high Harrods standards. You will have great attention to detail in the day to day endeavours in the department. As you will be using online systems in your day-to-day checks of deliveries, you will need to be computer literate and experience in using SAP systems will be advantageous. Numerical, Literacy and communication skills are essential. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise To You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods Additional Information: Time Type: Permanent Department: Knightsbridge Dispatch (Ali Munyaneza)