Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
We're expanding our leadership team and have an exciting opportunity for a Team Manager position within our LBG Account in Edinburgh. As a Team Manager, you'll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
Use data analytics to make informed decisions, track performance, and identify areas for team development.
Continuously strive for innovation and excellence, playing an active part in improving our services and operations.
At least 1 year of experience in a managerial role preferably within back office or contact centre, financial services, life and pensions or office setting.
Strong time management and organisational skills to juggle multiple priorities effectively.
Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
A genuine desire to support your team's growth while delivering an exceptional customer experience.
33 days including Bank Holidays
~ Eligibility for an annual discretionary bonus scheme
~ Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
~ Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
~ Cycle to Work Scheme & Interest free Season Ticket loans
~ A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
~ A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
~ A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
~ If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.