Job Overview
Join our Operational Change team within Payments, where you’ll play a key role in delivering impactful change across Payment Operations. This role offers an exciting opportunity to lead and support initiatives that enhance how we serve our members, placing them at the heart of everything we do.
Responsibilities
As a Change Consultant, you’ll manage small-scale projects independently—either as part of our Operations Transformation programme or to support business readiness for wider corporate change. Alongside this, you’ll collaborate with Senior Change Managers and Change Managers to help deliver larger, complex programmes, ensuring changes are implemented effectively, at pace, and to a high standard.
You’ll work closely with operational subject matter experts across the division, building strong relationships to ensure changes are well understood, adopted, and deliver real value.
A key part of your role will be assessing the impact of change, shaping project activities, and ensuring operational requirements are fully represented within wider corporate initiatives. You’ll contribute to decision making, influence outcomes, and support alignment with our Payments Operations strategy. You’ll also provide analytical and implementation support across projects, apply robust change and project management practices, and proactively manage risks—particularly those affecting operational resilience.
Benefits & Work Arrangements
This is a 12-month secondment opportunity. We are happy to consider flexible working approaches to help you perform at your best.
We offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this role, you’ll spend at least two days per week, or if part-time, 40% of your working time, based at our Swindon office.
Other Information
Nationwide is committed to the redeployment of our employees impacted by change, so applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
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