1. A market leading luxury brand
2. A friendly and supportive team environment
About Our Client
Customer Service & Complaints, Reading: Our client is a large organisation with a solid reputation in the industrial and manufacturing sector. Known for its commitment to innovation and quality, it has a wide reach across the UK, particularly in Reading.
Job Description
Customer Service & Complaints, Reading:
3. Manage customer cases from inception to completion, ensuring all necessary actions are taken promptly.
4. Provide exceptional customer service, maintaining consistent communication with all parties involved.
5. Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
6. Collaborate with internal teams to resolve issues and improve processes.
7. Record and maintain accurate case details and updates in the system.
8. Ensure compliance with industry regulations and company policies.
9. Participate in training and development activities to enhance knowledge and skills.
10. Contribute positively to the team and company culture, fostering a supportive and collaborative environment.
The Successful Applicant
Customer Service & Complaints, Reading: A successful Personal Case Manager should have:
11. A relevant qualification in customer service or a related field.
12. Previous experience in a customer service role, ideally within the industrial or manufacturing sector.
13. Strong communication and interpersonal skills.
14. Excellent organisational abilities, with a keen eye for detail.
15. A proactive approach to problem-solving.
16. Proficiency in using customer management systems and Microsoft Office applications.
What's on Offer
17. A competitive salary range of £25,000 - £27,000.
18. The opportunity to work with a well-respected company in the industrial and manufacturing sector.
19. A supportive team and positive company culture.
20. The chance to make a real difference in the customer service department.
21. A location in the vibrant city of Reading, with excellent transport links.
If you believe you have the skills and experience to excel as a Personal Case Manager, we encourage you to apply today.