25th April, 2025 LEAD INFORMATION Job Title: Customer Service Advisor Site location: Wrexham Industrial Estate Responsible to: Office Manager Responsible for: Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner Client brief: Our client is a world leading manufacturer of high-level engineered products with sites all over the globe KEY INFORMATION Reason for vacancy: Maternity leave cover Contract: 8-month contract with possibility for extension should all parties wish to do so on completion Basic Salary: £26,000 per annum (pro rata DOE) Hours: 37.5 hours per week Shift: Monday to Thursday 8am-4.30pm, Fridays 8am-1.30pm Overtime: Not required Holidays: 25 days 8 Bank Holidays Pro rata Facilities: Staff parking, canteen and very clean and professional environment Package on offer: • Salary: Range £25,000 pro rata DOE • Pension: 5% min personal contribution, Company contribution of 3% • Annual Leave: 25 days plus 8 BH pro rata • Life Insurance: 2 x annual salary Death in Service • Sick pay scheme RESPONSIBILITIES The role Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows - • Maintain customer schedules and business forecast • Communicate customer schedules and forecast to internal department across 4 sites • Inputting of Orders on to Internal MRP system • Confirmation of customer delivery dates on external scheduling system • Negotiating pricing on stock and existing non-stock parts • Assist production and planning departments with any delivery issues • Assist accounts department with any account queries • Co-ordinate Sales of additional parts from Stock • Orderbook reviews and supporting calls with the Customer on a daily or weekly basis • Report Customer Delivery performance as part of the monthly review Key skills required • Account handling and Customer Service experience • Experience working within a manufacturing environment. • High level of initiative to deal with account queries and customer issues • MRP or similar manufacturing computer system Experience of working with Microsoft Office tools • Experience working with SAP & ERP/MRP (desirable but not essential) • Self-motivated • Reliable • Enthusiastic • Organised • Flexible