Under the direction of the Line Manager to supervise the service points on a day-to-day basis and provide direct services to the public; to assist in the development of the service to meet the learning, information, leisure and cultural needs of the local community.
Responsibilities
* The operation of the circulation system appropriate to the service point.
* Providing an efficient and effective request service.
* Under the direction of the relevant Officers ensure that the service is developed effectively for all client groups in the community e.g. children, adults, elderly people, people with disabilities etc. through activities to promote.
* library materials/services, reading and literacy to the above client groups.
* Under the direction of the appropriate officer ensure that clients have access to a suitable range of resources which meets their needs in line with the stock policy and that resources are maintained in good condition.
* Supervise the day to day delivery and routine procedures of client-focused library services in the areas of learning, information, leisure and culture.
* Ensure that statistics and file systems are maintained as required.
* Maintaining and developing community information.
* Maintaining contacts with local community groups/agencies who use library premises as out centres or for courses, meetings, exhibitions etc.
* Managing the branch ‘what’s on’ diary.
* Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.
* Manage, supervise and appraise the senior library assistant/s, library assistants and ancillary staff at the service point.
* Ensure the service point functions effectively by operating the timetable and duty rota.
* Ensure time-sheets are completed and returned accurately and on time.
* Lead and motivate staff to encourage maximum performance and provide appropriate opportunities for communication.
* Supervise staff to ensure consistently high standards are maintained: a. staff performance (including attendance, timekeeping etc.)
* Assisting clients to make best use of the library service.
* Providing advice and assistance on library resources within or without the service.
* Assisting clients with reference and information enquiries.
* Updating information relating to community profile.
Skills and Qualifications
* A minimum of two GCE A levels OR equivalent or higher qualification.
* PLUS a minimum of two years’ experience working with the public in a customer focused environment within the last five years.
* ORa minimum of three years’ experience, working with the public in a customer focused environment within the last six years.
* Current full driving licence that permits the driver to drive a vehicle up to 7.5 tonnes (C1).
* Experience of contributing to the promotion and delivery of front line customer services to a diverse range of people.
* Experience of using current Information Communication Technology (ICT) systems/applications in a work context.
* Experience of working in partnership OR collaboration with internal and/or external customers.
* Experience of working effectively within a team environment to meet organisational goals/objectives.
* Ability to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business need.
* Have no criminal record which would prevent working with children and/or adults at risk.
Further Information
Rota:Week 1 and Week 2Monday - 9am-5pm (48 min break)Tuesday - 9am- 5pm (48 min break)Wednesday - 9am- 5pm(48 min break)Thursday - OFFFriday - OFFSaturday - OFF
Vacancy ID 1731870 Job ref. PLATJOB20250702 Job Sector Secretarial and Administration,General Management Area Co Fermanagh Location Enniskillen Salary £15 per hour No. vacancies 1 Contract Type Temporary Weekly hours 36 Published date 29/08/2025 Closing date 03/09/2025 Worktime See Further Information
Area: Derry or Londonderry
Closing date: 04 Sep 2025
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