Can you imagine a world without music? Neither can we.
Key Details
* Start date – 7th April 2026
* Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
* Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
* Working pattern - Monday to Friday, 9am to 5pm.
* Discretionary performance bonus included
The main purpose of the role of a Music Licence Sales Advisor is to provide an efficient customer focused service through a variety of contact channels, generating new business invoices / customers.
What you will be doing
To proactively manage customer contact through a variety of channels (inbound and outbound telephone, email, web forms and direct mail) and process new business invoices. This will include:
* Taking inbound sales enquiries and converting to customers
* Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
* Verifying and gathering the relevant information and additional customer information where appropriate
* Licencing customers at the first point of contact where possible
* Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
* Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
* Taking ownership of your customer through to resolution (licence)
* To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts
* To maintain accurate notes in the CRM system (Salesforce)
* To use objection handling techniques to proactively resolve any customer queries or objections.
* Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
* To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
* To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
* To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
* To work co-operatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met
* To develop and maintain knowledge of market sectors, in order to support delivery of the revenue targets
* To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
* To undertake other tasks as reasonably requested
You will have
* Competent using Microsoft Office – Word, Excel, PowerPoint and Outlook
* Have worked within a call centre, sales environment or highly monitored environment desirable
* Have good verbal communication including a good telephone manner
* Have experience of copyright or licensing in a structured environment (desirable)
* Have experience of invoicing and date sensitive account management