Job Description
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Summary
The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business.
The Head of Service Continuity is accountable for ensuring that the availability and performance of all M&S services are maintained at sufficient levels in case of a disaster.
The Key outcome is to build organisational resilience with the capability of producing an effective response that safeguards the interests of our Stores and Colleagues protecting the organisation’s reputation, brand, and value-creating activities.
This role requires regular engagement with Senior Business Leaders and D&T leadership to understand current challenges and risks to the continuity of M&S Services and to reinforce the value of Service Continuity planning and testing.
What’s In It For You
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
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