Join Our NHS Team as an ICT Service Desk Assistant - Band 3 Supporting healthcare through technology We're looking for a proactive, customer-focused ICT Service Desk Assistant to join our growing digital team. In this role, you'll be at the heart of keeping our systems running smoothly so our front-line healthcare professionals can deliver the best possible patient care. ? Location: Ulster Hospital, Dundonald ? Salary: Band 3 - £12.31 per hour ? Hours: Monday to Friday 9 until 5pm What You'll Do: Support the ICT Service Desk Manager in delivering the Trust's ICT Strategy and annual work programmes Log, assign, and track all incoming ICT Incidents, Service Requests, and Information Requests Take ownership of calls from start to resolution, ensuring timely updates and excellent communication with users Provide 1st line remote technical support for our hardware, software, and network infrastructure - following best practice standards Give clear, friendly feedback to users about the status of their requests Assist with the administration of the ICT Service Desk, including processing request formsWhat We're Looking For: A passion for great customer service and strong organisational skills Confidence in using IT systems and learning new technologies Clear communication skills with the ability to explain technical issues in an easy-to-understand way A team player who enjoys solving problems and helpin...