Title: Planner Scheduler
Job Purpose:
Responsible for the effective scheduling of maintenance Work Orders to ensure service contract compliance and to maximise productivity, efficiency and utilisation.
Key Responsibilities and Accountabilities:
Planning and Organising:
* Assign work orders effectively, efficiently and accurately working with maintenance operatives and maintenance supervisors to ensure maximum productivity, efficiency and utilisation.
* Issue Work Orders and Work instructions to operatives to ensure operatives have sufficient information to perform their duties
* Liaise with other departments and clients
* Assist with the mobilisation of service contracts - assist in the identification of required labour resource
* Assist in identifying peaks and troughs in the Forward Maintenance Plan to enable Account Managers to discuss changes with customers
Liaison with Clients:
* Frontline customer contact via telephone and email
* Where necessary support clients by answering enquiries and ensuring clients are kept up to date on progress
* Ensures all enquiries from clients are passed to relevant parties
Communication:
* Liaise and work with relevant parties to ensure all work activity is planned, organised and carried out to the contract brief
* Communicate constructively and actively seek information
* Assist in the production of reports for management or clients as required
* Communicate in a committed manner, seeking the input of others
* Consult with Supervisors and Operatives, management, clients and other employees
Safety:
* Promote and communicate standards/information to colleagues and team members
* Take responsibility for your own health and safety and adhere to all the Company health and safety procedures and policies
* Identify and escalate any hazards, near misses in line with the Company's reporting procedures
Operational Optimisation:
* Recommend improvements to working practices
* Able to prioritise multiple and varied challenging situations
* Able to work to deadlines and multitask
* Willingness to help out; assist other team members as required
* Review operatives route planner's with Supervisors/Maintenance Assistant Operations Manager to improve productivity
Commercial:
* Provide support to team members and clients as required.
* Improve the productivity of the maintenance contract delivery
* Support in the compilation of area statistical weekly/monthly reports according to business and client needs
* Ensures that image and standards are maintained.
Company Benefits:
* Business phone
* Company events & fun days
* Company pension scheme
* Referral programme
* Sick pay
* 25 days annual leave plus bank holidays
* 24/7 Employee Assistance Programme
Apply Now! We embrace diversity and are committed to building an inclusive environment for all employees. Your privacy matters: all applications will be handled confidentially and in line with GDPR.