Job Description
ZKTeco UK is looking for a Sales Coordinator to join our team in the UK.
ZKTeco UK is a subsidiary of ZKTeco Europe, supporting the UK market with a Customer Experience Centre and a strong network of dedicated distributors. We operate with a small, dynamic team specialising in sales, marketing, technical support, and logistics, offering a collaborative and fast‑paced working environment.
The position is fully presential and requires daily attendance at our Birmingham office.
RESPONSIBILITIES
Outbound Sales Support & Customer Engagement
• Making outbound calls to existing customers to maintain engagement and support repeat business.
• Contacting new prospects to introduce company products and identify potential opportunities.
• Following up on enquiries, quotations, and lapsed customers to support sales activity.
• Supporting Sales Leaders by identifying and qualifying opportunities for further development.
Pipeline & Opportunity Support
• Supporting Sales Leaders in building and maintaining a healthy sales pipeline.
• Maintaining accurate records of customer interactions, leads, and opportunities within CRM systems.
• Following up on open opportunities and quotations to maintain momentum.
• Providing regular updates to Sales Leaders on customer activity and feedback.
Sales Administration & Order Processing (30% of total role)
• Providing day-to-day administrative support for Sales, Operations and Finance (phone and email enquiries).
• Processing quotations, orders, and customer requests accurately and in a timely manner.
• Maintaining customer records and sales data within ERP systems (including SAP).
• Coordinating with internal teams to ensure orders and customer requirements are delivered correctly and on time.
• Ensuring adherence to internal processes, including returns (RMA) and order procedures.
Customer Service & Internal Support
• Acting as a point of contact for customer enquiries and providing a high standard of service.
• Providing product information, pricing, and availability in support of the sales process.
• Maintaining strong working relationships with customers and internal stakeholders.
Sales Support & Coordination
• Supporting preparation of quotations, proposals, and customer communications.
• Assisting with sales and marketing campaigns, events and initiatives as required.
PROFESSIONAL EXPERIENCE, KNOWLEDGE AND SKILLS:
• Previous experience in a sales or sales support role desirable.
• Good computer literacy (email, MS Office, CRM/ERP systems – SAP desirable).
• Strong communication skills, both verbal and written.
• Confident and professional telephone manner.
• Good organisational skills and attention to detail.
• Willingness to learn and develop within a sales environment.
• Ability to work independently, with initiative, and as part of a small hybrid team.
WHY JOIN ZKTECO UK
* Be part of a global brand with a strong European presence.
* Work in a collaborative, agile team environment.
* Exposure to sales, marketing, and customer engagement.
* Opportunity for professional growth and development.