Concession Manager – Harrods, London
Are you a passionate retail leader with a flair for luxury customer service and a proven track record of driving sales?
We are seeking an experienced Concession Manager for a prestigious luxury British brand to lead the Harrods business, delivering exceptional customer experiences while driving commercial success and operational excellence.
What Youll Do
* Lead, motivate, and develop a high-performing sales team.
* Drive sales performance and exceed business targets.
* Deliver impeccable, personalised customer service that reflects our luxury brand values.
* Build strong relationships with host store partners and stakeholders.
* Oversee stock management, loss prevention, and day-to-day operations.
* Ensure exceptional standards of visual presentation, compliance, health & safety, and store administration.
* Use data and commercial insight to identify opportunities and improve performance.
What Were Looking For
* Minimum 2 years management or supervisory experience in luxury retail, premium retail, or a customer-focused service environment.
* Proven ability to achieve and exceed sales targets.
* Strong leadership, coaching, and people development skills.
* Excellent commercial awareness and operational expertise.
* Outstanding communication, organisational, and customer service abilities.
* Professional, polished, and confident under pressure.
Desirable
* Experience with high-value or bespoke sales.
* Additional language skills, particularly Japanese, Chinese, Russian, Arabic, or European languages.
This is an exciting opportunity to lead a luxury retail destination, inspire a talented team, and play a key role in delivering an exceptional brand experience while driving commercial growth.
Apply now to take the next step in your retail leadership career.
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