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Factory International provided pay range
This range is provided by Factory International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are seeking a dynamic and commercially driven Hospitality Director to lead and manage our in‑house bar and outsourced catering operations. This role encompasses a diverse and vibrant range of services including a daytime café and bar and includes theatre performances, music gigs, large‑scale commercial events, opening nights and intimate VIP functions, high‑yield hospitality packages and the MIF biennial festival at Aviva Studios.
The bar operations will be managed by Factory International and the kitchen and catering operations will be managed by a third‑party partner. The successful candidate will be responsible for overseeing both in‑house bar operations and outsourced catering functions, ensuring seamless service delivery, profitability, and exceptional customer experience across all touchpoints.
Operational Leadership
* Lead the strategic and day‑to‑day management of all bar and catering services across the venue.
* Oversee the daytime café and bar operations, ensuring high standards of service and customer satisfaction.
* Manage bar and catering provision for a wide range of activities including theatre style performance and shows, music gigs, opening nights, VIP events, and large‑scale commercial functions.
* Collaborate with the Events Team to deliver high‑quality catering and bar services for major events.
Strategic Planning & Innovation
* Lead the development and delivery of a distinctive F&B programme that enhances placemaking and elevates the visitor experience, aligning with our creative vision and programming.
* Drive strategic commercial relationship with wholesalers to ensure quality, value and innovation across our F&B supply chain.
* Build and nurture relationships with beer, wine and spirit brands supporting the BP team in securing sponsorship and commercial deals that amplify our brand and visitor experience.
Commercial Performance
* Drive turnover, profit, and yield across all bar and catering operations.
* Develop and implement pricing strategies, unique and creative promotions and product offerings to maximise revenue.
* Monitor and manage stock levels, purchasing, and supplier relationships to ensure cost efficiency and responsiveness to event needs.
Outsourced Catering Management
* Manage the relationship with the outsourced daytime catering provider, ensuring alignment with venue standards and customer expectations.
* Coordinate with the outsourced provider for large‑scale commercial events, ensuring seamless integration with in‑house teams.
* Lead and develop a high‑performing team across bar and outsourced catering functions.
* Foster a culture of excellence, accountability, and continuous improvement.
* Ensure compliance with health and safety, licensing, and food hygiene regulations.
ESSENTIAL
* Proven experience in managing bar and catering operations in a multi‑use venue, festival or similar environment.
* Strong commercial acumen with a track record of driving profitability and operational efficiency.
* Excellent leadership and team management skills.
* Experience working with outsourced providers and managing complex stakeholder relationships.
* Exceptional organisational and communication skills.
* Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds.
DESIRABLE
* Experience in theatre, live music, festivals, arenas or cultural venues.
* Knowledge of licensing, food safety, and health & safety regulations.
* Familiarity with EPOS and stock management systems.
* Enthusiasm for training, mentoring and support of emerging talent.
Seniority level: Director. Employment type: Full-time. Job function: Strategy/Planning, General Business, and Sales. Industries: Events Services, Hospitality, and Performing Arts.
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