Job Description
Are you a commercially minded Account Manager who enjoys growing existing customers?
A customer engagement SaaS vendor is hiring an Account Manager responsible for renewals, retention and expansion.
This role will suit someone who understands that great account management is both relationship-led and commercially sharp. Whether you’re a career AM or bring experience from a new business background, what matters here is your ability to identify opportunity within accounts and drive structured growth.
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What you'll be doing -
* Owning the commercial relationship across a portfolio of customers (c. 35 accounts)
* Leading renewals and managing the post-sale commercial relationship
* Identifying expansion and cross-sell opportunities
* Building relationships beyond a single stakeholder (multi-threading) - champion building & EB exposure a must!
* Running outcome-focused account conversations
* Partnering with Customer Success and Product to turn adoption into growth
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Why this environment works -
1. Strong product adoption already in place
2. Clear ownership of accounts and revenue
3. Collaborative culture across Sales, CS and Product
4. A business that values preparation, accuracy and professional account management
5. Expansion driven by value, not heavy d...