Service Designer National NHS Programme
Rate: 500/day (Inside IR35)
Location: Leeds, 1 to 2 days/month onsite
Duration: Until November 2026
Start: ASAP
The Role
An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements.
Key Responsibilities
* Lead service design activity from discovery through to live across one or more workstreams
* Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities
* Produce journey maps, service blueprints, and experience maps to a high standard
* Work closely with user researchers to keep design decisions evidence-led
* Contribute to alpha and beta phases and support GDS service assessmentsPresent design work clearly to senior clinical and operational stakeholders
Essential Requirements
* Proven NHS or Government service design experience - non-negotiable
* Deep knowledge of GDS standards and the service design lifecycle
* End-to-end service design experience across multiple phases
* Strong facilitation skills with mixed, senior stakeholder audiences
* Confident communicator able to present to clinical and programme leadership
* Experienced in agile, multidisciplinary delivery teams
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