Scheduling
To be responsible as a booking clerk for the scheduling of all Radiology and Cardiology Out‑patient appointments, using demand and capacity skills to ensure full capacity booking into agreed sessions/templates. To advise monitor waiting times and advise of any potential breaches.
To schedule appointments on both the Radiology RIS computer system and the hospital Lorenzo system. To ensure all radiology referrals are correctly protocolled by appropriate consultant radiologists. To prioritise in‑patient and urgent referrals as per call center criteria.
To liaise with consultant radiologists/section leads with regard to referral form approval. Cover of specialised cases, reporting of images, and advice concerning patient preparation for all examinations. To ensure consent forms are received and signed by all patients if appropriate, and to check information provided to ensure patients are safe to be examined. To cancel patients who do not meet the safety criteria and advise of the reasons, plus cancel any patients who do not confirm attendance.
To deal with patient complaints including those of a verbally aggressive nature when appointments need to be cancelled or re‑arranged. To liaise regularly with technical staff and departmental managers concerning any problems or suitability of patients for all examinations. To maintain a short‑notice cancellation list of patients and contact numbers.
To accommodate consultant radiologist annual leave into the sessional timetable. To monitor and analyse referral trends and report any change to departmental managers.
General Receipt
Receipt an acknowledgement of all incoming postal and faxed referrals. To provide case notes and x‑ray film images for consultant radiologist staff. To provide information relating to booking schedules when requested by consultant radiologists and departmental managers.
To deal with all telephone enquiries from clinicians, patients/carers and hospital staff and advise appropriately. To operate, input and retrieve data using the radiology RIS database, Trust PAS system and e‑mail application. Individual security of call‑centre office and department, using security alarm system.
Development
To undertake training as necessary and participate in the future implementation of: departmental digitalisation of film (PACs system); Electronic requesting system; Project work. To assist in the development of team colleagues. To participate in appraisals and personal reviews and work to achieve set objectives.
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
Policies / Complaints / H&S
To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care. To ensure that all Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire General Hospitals NHS Trust. Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be affected by his/her acts or omissions at work and cooperate with the Trust to ensure that statutory and Trust regulations are compiled with.
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