Job Description
About the Role:
You will be responsible for leading a mid-sized team and will require in-depth knowledge of support systems in a 24x7x365 environment. You should be able to work under pressure, take initiative, and make tough decisions for business success. A good general knowledge of hardware, infrastructure, operating systems, ITIL support processes, and excellent people management skills are essential, along with a committed attitude and the ability to drive team performance.
What you’ll be doing:
1. Managing a busy team of Technical Analysts from Junior to Senior levels.
2. Ensuring team support meets defined standards and SLAs for incidents, requests, and problems.
3. Ensuring work is completed within agreed deadlines.
4. Maintaining up-to-date and fit-for-purpose support documentation.
5. Providing on-the-job training for team members across support disciplines.
6. Setting SMART objectives and measuring performance through the appraisal process.
What we’re looking for:
* Experience in a 24x7x365 client-facing environment.
* Management of Microsoft Azure applications.
* Experience with multi-terabyte SQL Server/Oracle environments.
* Networking experience within large organizational structures and relationship leveraging.
* Knowledge of ITIL practices.
* Experience with Remedy or similar ticketing systems.
* Working with third-party infrastructure and networking teams.
* Strong leadership and personnel management skills.
* Excellent organization, prioritization, and coordination skills.
* Ability to work independently and make justified decisions.
About Capita TSS
Capita Technology and Software Solutions (TSS) is a global shared service with 5,000 employees, delivering innovation and digital transformation for Capita’s stakeholders.
We design, build, and operate technical solutions to enable seamless public and customer services, supporting colleagues with resilient IT services and support.
As part of Capita, TSS is at the core of creating a technology-led organization. Join a network of 55,000 experienced professionals across sectors and countries, with ample opportunities for skill development and career growth. Our purpose is to create a better outcome for you.
What’s in it for you?
* A competitive salary
* 23 days’ holiday, increasing to 27, with the option to buy extra leave
* Paid days out volunteering for charity or causes of your choice
* Company pension, life assurance, cycle to work scheme, paid parental leave, and more
* Benefits tailored to your lifestyle, including discounts, health & wellbeing, travel, and technology
* Access to Employee Network Groups promoting diversity and inclusion
Next steps:
Click ‘Apply now’ to submit your application. We are committed to equal opportunity and inclusive recruitment. For accessible formats or support, contact Iqbal at 07784 237318 or via email. More about our commitment to diversity can be found on the Capita Careers website.
Location: Coventry, United Kingdom
Time Type: Full time
Contract Type: Permanent
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