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Customer Service Advisor at Liskeard Leisure Centre
GLL is looking for a Customer Service Advisor at Liskeard Leisure Centre. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.
As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.
Our Customer Service Advisors respond to enquiries, converting them into memberships. You will be the first point of contact for customers, answering calls, handling transactions, dealing with queries, and engaging in community outreach projects. Your focus will be on maintaining the highest level of customer service at all times.
What you need:
* A strong focus on customer service
* Passion and personality
* Knowledge of health and safety
* Great team player
* Good IT, literacy, numerical, and communication skills
* Some experience in administration
What you’ll do:
* Be the first point of contact for customers
* Answer incoming calls
* Handle transactions, including setting up direct debits and cash handling
* Manage membership enquiries and sales
* Set up equipment
* Support your team daily, including preparing Studios, Gyms, or Sports Halls, and maintaining the cleanliness and upkeep of the centre
Employee Benefits:
GLL, as a charitable social enterprise owned by its staff, offers a range of benefits:
* Learning & development opportunities for career growth
* Discounted gym membership for you and your partner
* Industry-leading pay rates
* Opportunity to join the GLL Society with a voice in management and social events
* Discounts on villas in Portugal and ski chalets in Bulgaria
* Health assurance
* Career pathways and professional development, including practical and theoretical training
* Retail discounts through GLL Extras
* 25% off Red Letter Days and Buy A Gift
* 20% off GLL spa treatments and products
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