Overview
Exciting opportunity to recruit a Customer Ambassador based at Three Bridges Rail Operating Centre. Join our GTR Control team as a Customer Ambassador, the go-to person for delivering real-time information to our customers and staff. With exceptional communication skills and the ability to work under pressure, you'll play a crucial role in ensuring our customers and staff receive the train service information they need.
Your role includes keeping our customer information updated in journey planners and station displays by delivering vital service and engineering updates, and acting as the voice of the customer. You will collaborate closely with Train Service Managers to ensure service alterations are made accurately and in a timely manner. You will focus on delivering exceptional customer service and providing clear and consistent information for both internal and external customers.
If you’re ready to embrace this exciting opportunity where you can make a genuine impact, we encourage you to apply today.
Responsibilities
* Keep customer information updated in journey planners and station displays by delivering vital service and engineering updates.
* Act as the voice of the customer and collaborate with Train Service Managers to ensure service alterations are made accurately and in a timely manner.
* Deliver exceptional customer service and provide clear and consistent information to internal and external customers.
Essential
* Excellent analytical and computer skills – using the Microsoft suite and the ability to quickly learn bespoke rail industry systems to monitor, record and improve GTR performance.
* Effectively use the standards, protocols, and systems provided, and always think customer to do the right thing.
* Keeping the customer at the heart of real-time decision-making.
* Strong problem-solving skills, proactive and reactive in resolving issues.
* Excellent communication skills, able to communicate clearly with customers and team members.
* Tenacity and positive attitude; able to work under pressure in rapidly changing environments.
* Personable and friendly; able to work collaboratively in a team while aligning with GTR’s vision.
Shift Pattern
A 19-week rotating roster is in place and alternates between different shift times. Typically, you’ll work a mixture of earlies (0645-1445), lates (1435-2235) and nights (2225-0700) during the week. Within the 19-week roster period, there is a requirement to work a number of weekend rotations. Weekend shifts are 12 hours (0700-1900 & 1900-0700).
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Travel Arrangements and Truck Transportation
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