Company Description
LiveLab, an independent laboratory business established in 2006, provides analytical services to the agricultural, Environmental and related industries. Based in Oakham, LiveLab has grown substantially from its modest beginnings to serve a diverse range of major customers and multinational clients across the UK, Europe and further afield. We pride ourselves on delivering high-quality analysis, contributing to the success and sustainability of our clients whilst maintaining a small, friendly family business atmosphere. This is a truly special place to work.
Role Description
This is a part-time Account Manager role based on-site in Oakham. The candidate will be responsible for managing and fostering relationships with clients, coordinating with the laboratory team to meet client needs, providing timely updates and reports, and ensuring customer satisfaction. Day-to-day tasks include client communication, project management, addressing client inquiries, and identifying opportunities to expand client relationships. An ability to talk confidently and form relationships with customers is paramount. This is a lively role suited to a knowledgable and confident candidate with a proven track record.
Qualifications
* Strong customer service and client relationship management skills
* Strong technical background in Chemistry / Agriculture
* Excellent communication and interpersonal skills
* Ability to work effectively in a team-oriented environment
* Familiarity with the agriculture industry is a plus
* Bachelor’s degree in Chemistry / environmental science or related field
* Analytical and problem-solving skills
* Proficiency in using CRM software and Microsoft Office Suite