Customer Service Representative
25 Hours a week - Monday to Friday 5pm-10pm
Justmylook is one of the UK's fastest growing beauty retailers. From salon-exclusive hair care ranges to on-trend cosmetics, we're trusted by hundreds of thousands of beauty lovers to deliver cutting-edge products directly to their door. We are now looking for a Customer Service Advisor to join our team.
Responsibilities:
* To assist customers with any questions or queries they may have with regards to our product range.
* To assist customers with any issues or queries regarding their orders via email, telephone or live chat.
* To help customers register on the website and/or assist them with placing their order.
* Escalate where necessary.
* To handle difficult customer situations with professionalism.
* To assist the Finance Department with customers on security/fraud checks.
* Be an effective member of the team, working cooperatively with all departments as appropriate, raising concerns and issues promptly with the line manager
* Undertake any other reasonable duties as directed by your line manager, which may include assisting in the warehouse to pick replacement orders as well as general housekeeping
* To be aware of and adhere to all the Health and Safety regulations and policies applicable to your position and working environment.
* Maintain an awareness of the aims and objectives, policies and practices of the Company.
Essential Skills & Requirements
* Ability to work efficiently and to tight deadlines in a fast-paced & dynamic environment.
* Highly numerate with strong analytical skills.
* Have exceptional written, copywriting, proofreading and communication skills together with a keen eye for detail and creative flair.
* Have a genuine interest in the beauty industry.
* Ability to be flexible, as per the business' requirements.
Reporting to: Customer Services Manager
Location: Cleckheaton, West Yorkshire minutes outside of Leeds city centre.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Education:
* GCSE or equivalent (preferred)
Work Location: In person