Company Description
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.
Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.
Job Description
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.
1. Welcome guests and manage the check-in and check-out processes during night hours
2. Handle last-minute reservations and respond to guest inquiries via phone or in person
3. Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
4. Process and verify guest bills, making adjustments as necessary
5. Prepare and distribute daily reports for management review
6. Monitor hotel security and respond to emergencies or guest concerns
7. Assist with any guest requests or issues that arise during the night shift
8. Promote hotel services and amenities to maximize revenue opportunities
9. Collaborate with other departments to ensure seamless guest experiences
10. Maintain cleanliness and organization of the front desk area
Qualifications
11. Previous experience in a similar role within the hospitality industry
12. Strong attention to detail and excellent analytical skills
13. Proficiency in Opera and basic accounting principles
14. Outstanding customer service skills with a friendly and professional demeanor
15. Ability to work independently and take initiative during overnight shifts
16. Excellent communication skills, both verbal and written
17. Flexibility to work night shifts, weekends, and holidays as required
18. Ability to handle pressure and remain calm in stressful situations
19. Strong numerical skills and accuracy in financial transactions
20. Team player with the ability to collaborate effectively with other departments
21. Discretion and ability to maintain confidentiality of guest information
22. Basic sales skills to promote hotel services and amenities
23. High school diploma or equivalent; associate's degree in hospitality management is a plus
Additional Information
The Person:
Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.