Company Description
Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. Also, just off junction 25 of the M1.
Offering newly refurbished rooms with king-sized beds as standard also family rooms available, our features which we have a lovely restaurant and a lobby bar.
Job Description
We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.
Welcome guests and manage the check-in and check-out processes during night hours
Handle last-minute reservations and respond to guest inquiries via phone or in person
Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
Process and verify guest bills, making adjustments as necessary
Prepare and distribute daily reports for management review
Monitor hotel security and respond to emergencies or guest concerns
Assist with any guest requests or issues that arise during the night shift
Promote hotel services and amenities to maximize revenue opportunities
Collaborate with other departments to ensure seamless guest experiences
Maintain cleanliness and organization of the front desk area
Qualifications
Previous experience in a similar role within the hospitality industry
Strong attention to detail and excellent analytical skills
Proficiency in Opera and basic accounting principles
Outstanding customer service skills with a friendly and professional demeanor
Ability to work independently and take initiative during overnight shifts
Excellent communication skills, both verbal and written
Flexibility to work night shifts, weekends, and holidays as required
Ability to handle pressure and remain calm in stressful situations
Strong numerical skills and accuracy in financial transactions
Team player with the ability to collaborate effectively with other departments
Discretion and ability to maintain confidentiality of guest information
Basic sales skills to promote hotel services and amenities
High school diploma or equivalent; associate's degree in hospitality management is a plus
Additional Information
The Person
Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.