As a Customer Service Administrator in our Admin team, you will be providing administrative support services for the Forester Life customers and our field based teams, from initial contact through to the end of the contract terms, and to providing excellent customer services measured against service standards.
You will deal with a variety of calls, assessing and answering customer enquiries and responding to requests for information in a professional manner.
You will be joining a busy team who manage a variety of queries. If you like investigating why something has gone wrong you will enjoy being part of this team.
Key Responsibilities & Duties
* To answer and manage a large volume and variety of telephone enquiries
* To respond to customer correspondence by letter and email
* To liaise with our Customers, Financial Advisers and third parties, to process and administer instructions and enquiries.
* To work as a team to ensure that service standards are met
Knowledge, Skills and Experience
* Excellent telephone manner and customer service skills
* Strong written and oral communication skills
* Good computer skills
* Strong attention to detail
* Ability to work effectively within a team
* Good organisation skills and ability to prioritise to meet business deadlines
What we offer you:
* £23800 annual salary (pro rata)
* 25 days annual holiday plus bank holidays (pro rata)
* Contributory Pension scheme
* Life cover
Working hours are 35 hours a week Monday to Friday. Start times will vary each week 8.30 - 16.15 or 9.15 - 17.00. After a successful training period there is flexibility to work from home up to 2 days a week. Mondays and Fridays are always office days.