Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. The role is described below.
Key Elements Of The Role Are
* Provide pivotal admin support to allocated wards.
* Maintain a real–time bed state by updating in‑house systems with all patient movements routinely throughout your shift.
* Support patient flow by updating the ePatient boards & efficiently booking transport as requested.
* Relieve clinical staff of general administrative procedures where appropriate.
* Act as receptionist to patients and visitors and answer the phones.
* Manage patient notes during admission and following discharge.
* Ensure patient episode is recorded correctly and demographics are updated on the system.
You will need to cover 2–3 evening shifts working (approx.) 15:00–21:30 and one weekend shift (approx.) 08:00–16:00 and will be provided with a rolling 2‑week working pattern. If you can manage your workload in an organised, proactive, and effective manner, you are reliable, self‑motivated, and have excellent communication and interpersonal skills with a flexible approach to work, attention to detail and can work within a fast‑paced environment then we would like to talk to you about joining our team.
Person Specification
Essential Criteria
* Literacy and numeracy skills, demonstrable to GCSE grades 9–4 or equivalent.
* Good keyboard and basic computer literacy skills.
* Experience in a busy working environment.
* Ability to work autonomously and as part of a team.
* An understanding of confidentiality issues.
* Friendly, approachable and sympathetic manner.
* Clear written and verbal communication skills.
Desirable Criteria
* Previous hospital or health service experience.
* Experience of using eCaMIS.
* Office experience.
* Previous experience within a customer care role.
Trust Values
* Patients First
* Always Improving
* Working Together
Diversity, Equality and Inclusion
We proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences.
Qualifications, knowledge, and experience are required as listed above. Good IT skills, including proficiency with Microsoft Teams, Outlook, Word, and Excel, are essential.
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