Job Description
Service Advisor Vacancy!!
My client is looking to recruit an experienced Service Advisor at their Bedford branch.
As a Service Advisor, your Key Objectives will include:
– Maximising service profitability through the use of professional sales techniques
– Sell additional products, services and repair works in a professional manner
– Ensure customer awareness of all products and services available
– Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
– Maintain effective liaison with sales, parts and workshop teams
– Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
You will ensure the highest level of customer care and satisfaction always:
– Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
– Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
– Pro-actively contact customers to update them on progress of work
– Notify customers promptly of completion of work
– Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager
You will maintain excellent standards of departmental administration:
– Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
– Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
– Accurately maintain departmental systems
– Ensure compliance to all health and safety / environmental / company policies
– Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Skills and Experience Required:
Previous experience in the Automotive Industry is preferred. Knowledge of Keyloop Management system would be a distinct advantage.
Salary- £30k basic with an OTE of £36k
Full manufacturer-backed training program
You will also get your birthday off once probation has been passed.
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