Commercial Director
Location: London, UK | Global travel required
Reporting to: Managing Director
Brand: The Diamond Factory
The Role
The Commercial Director is a senior leadership role with full responsibility for driving global revenue and commercial performance across The Diamond Factory. This role owns the end-to-end commercial strategy across e-commerce and international retail, with accountability for P&L, product strategy, pricing, and margin delivery. You’ll balance strategic leadership with hands-on execution, operating across multiple markets including Europe, Canada, Australia, New Zealand, and Dubai.
Key Responsibilities
* Global Revenue & P&L Ownership
* Full ownership of global commercial P&L, driving revenue growth, profitability, and market share
* Define and execute an integrated omnichannel strategy across e-commerce and retail
* Lead e-commerce performance, including traffic, conversion, AOV, and revenue
* Oversee the performance of international retail locations, ensuring consistent brand and sales delivery
* Product, Pricing & Margin
* Own the commercial product strategy in partnership with design and manufacturing
* Lead pricing strategy to optimise margin while remaining competitive
* Drive inventory efficiency, turnover, and margin realisation
* Oversee forecasting, assortment planning, and product lifecycle management
* Leadership & Collaboration
* Lead and develop senior teams across e-commerce, retail, and merchandise
* Act as the key commercial partner to Marketing, Finance, Operations, and Manufacturing
* Build a high-performance, KPI-driven commercial culture
* International Growth
* Identify growth opportunities across global markets through customer and competitor insight
* Ensure localisation of product, pricing, and customer experience by region
About You
* 10+ years’ senior commercial leadership experience
* Proven success driving revenue and profit growth in an omnichannel retail business
* Strong e-commerce and digital trading expertise
* Experience managing international, multi-territory retail operations
* Excellent financial and P&L management capability
* Confident leader with strong stakeholder influence and communication skills
Desirable
* Experience in luxury, jewellery, or premium consumer goods
* Background in vertically integrated businesses
* Comfortable with international travel
Why Join Us
* Join a leading name in the diamond jewellery industry at a key growth stage
* Collaborative, fast-paced environment
* Competitive salary and benefits
* Strong opportunities for career progression
* Comprehensive medical insurance
* Birthday Special Leave to celebrate your day
* Build something meaningful and shape the future of our product