Overview
The In-Store Pharmacist will play a pivotal role in bridging the gap between healthcare and beauty, offering expert advice on dermatological skincare, supplements, wellness products, and skin or hair treatments. You will ensure full compliance with pharmacy regulations while delivering an elevated customer service experience aligned with Lookfantastic's premium beauty offering.
Responsibilities
* Pharmaceutical Care: Support customers with health-related beauty concerns (e.g., acne, eczema, hair loss, nutritional supplements). Ensure the safe storage and handling of all pharmaceutical and regulated products. Provide information on potential product interactions or side effects related to health and beauty products.
* Retail & Customer Engagement: Deliver exceptional customer service in a retail beauty setting. Collaborate with beauty advisors to provide holistic consultations combining skincare/cosmetics with medical-grade or therapeutic solutions. Upsell dermatological and beauty products in line with the customer’s needs.
* Regulatory & Operational Compliance: Ensure full compliance with GPhC (General Pharmaceutical Council) regulations and Lookfantastic operating procedures. Maintain all necessary records and documentation for medication supply. Monitor inventory levels of pharmacy stock, ensuring appropriate rotation and reordering of regulated items. Act as the Responsible Pharmacist (RP) when on duty.
* Team Collaboration & Education: Provide ongoing training to retail and beauty staff on the pharmacological benefits of specific wellness and skincare products. Participate and lead staff briefings and strategy meetings to align on customer care initiatives and service innovation. Lead by example on the shop floor at all times. Will act as the stores Duty Manager as required and lead the team, service and sales. Engage and inspire the in-store team daily to deliver world-class service.
* Operational Excellence: Adhere to all procedures and H&S regulations. Ensure top hygiene standards in all areas. Update and maintain VM of brands when necessary. Maintain strong communication to the team, customers, and all brand representatives. Manage stock including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss.
Qualifications
* MPharm degree or equivalent in Pharmacy.
* Current and valid registration with the GPhC (General Pharmaceutical Council).
* Completed pre-registration year and passed the GPhC assessment.
* Minimum 1-2 years of post-qualification experience preferred (newly qualified pharmacists with strong retail/customer service skills will be considered).
* Experience in a retail setting with a strong customer service component.
* Knowledge of cosmetic dermatology, nutraceuticals, and OTC health products is highly desirable.
* Passion for beauty, wellness, and customer care. Confident communicator able to translate technical information into accessible, friendly advice. Strong ethical standards and attention to detail. Comfortable working cross-functionally with beauty advisors and retail teams. Commercially aware, with the ability to identify opportunities for product recommendations and wellness initiatives.
Company & Additional Information
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, Cult Beauty, and more. THG Beauty and THG Nutrition form our two core businesses. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
Benefits & Perks
* Access bespoke development programmes designed by our in-house L&D team. Continued development through an upskilling programme delivered with an industry-leading training provider.
* Enhanced Leave: 25 days annual leave plus bank holidays; birthday day off; enhanced maternity and paternity pay (based on length of service); up to 10 days compassionate leave; buy back up to 3 days; 2 days volunteer leave after 12 months.
* Wellbeing Support: Access to on-site GP, 24/7 Employee Assistance Programme (EAP) via Bupa, on-site gym, and on-site physio.
* Other Perks: Salary sacrifice tech discount, subsidised bus pass, up to 50% staff discount on THG brands, on-site staff shop, access to on-site barber, refer-a-friend bonus up to £1000 after probation.
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