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Business support manager

Broadstairs
mPowered Solutions Inc.
Business support manager
Posted: 2 July
Offer description

Job Summary

Specialist Palliative Care Band 5

Type: Permanent, Part-time (22.5 hours/week, flexible hours, Monday to Friday, 8:30-17:00)

Reference: 130-AC076-0525

Employer: Swansea Bay University Health Board

Location: Ty Olwen, Swansea

Salary: £30,420 - £37,030 per annum (pro rata), with temporary top-up reflecting the living wage of £12.60/hr (£24,638 pa) until 2025/26 pay uplift

Closing Date: 29/05/2025 23:59


Introduction

We welcome applications from individuals who share our values: caring for each other, working together, and always improving. Early applications are encouraged as Swansea Bay University Health Board reserves the right to close this vacancy after 24 hours if there is a high volume of applications. Prior consideration will be given to staff awaiting redeployment, and the advert may be withdrawn at any time.

Applications may be submitted in Welsh; Welsh and/or English speakers are equally welcome.


Job Overview

The post holder will autonomously manage the daily administrative services and Dental Nurses, including handling queries, staying updated with government guidance, managing sensitive information, and personal development.


Main Duties

1. Work independently to resolve issues and investigate queries.
2. Coordinate and arrange meetings, liaising with internal and external agencies.
3. Plan, implement, and manage changes within the administration service, escalating concerns appropriately.
4. Act as the primary contact for business-related issues, ensuring effective communication across the organization.
5. Supervise and line-manage the Administration team, ensuring processes are followed and services are accessible and timely.


Working for Our Organisation

We value our staff and offer extensive training, development, apprenticeships, placements, and volunteering. We promote inclusivity and welcome applications from all backgrounds. Our values underpin our commitment to equality and diversity. Living near scenic areas and a vibrant city, Swansea offers a great lifestyle.


Detailed Responsibilities

Respond to information requests, participate in monthly meetings, maintain accurate records respecting confidentiality, and ensure compliance with GDPR and Records Management policies.


Person Specification


Qualifications & Knowledge

* Degree or equivalent experience
* Proficiency in IT packages (Word, Excel, PowerPoint, Email, Internet)
* Ability to analyze data and prepare reports
* Experience with Welsh Clinical Portal (WCP), Welsh Patient Administration Services (WPAS)
* Knowledge of Dental Services


Experience

* Business support management
* Staff management
* Operational activities management
* Data protection and confidentiality legislation
* Using E-Rosters
* NHS experience
* Logistics environment
* Report writing and IT skills


Aptitudes & Abilities

* Interpersonal skills for stakeholder management
* Prioritization and reactive work management
* Relationship cultivation across staff levels
* Alignment with SBU values and behaviors
* Welsh speaker (desirable)


Other Requirements

* Weekend rotation work
* Flexible working as per service needs
* Attention to detail
* Ability to travel between sites

We support bilingualism and encourage Welsh speakers to apply. We are committed to equality and welcome applications from diverse groups, including those with disabilities. Candidates not UK or RoI nationals require sponsorship for a visa.

This role involves working with vulnerable populations and is subject to Disclosure and Barring Service checks.

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