Short Description Holiday Park Wardens Full Job Description PARK WARDEN COUPLE Location: Lancashire Salary: TBC accommodation available Hours: Full Time. Working days will include weekends - 40 hours Duration: Permanent duties will include: Housekeeping Co-Ordinator Day to day management of and supervising of cleaners, to check that holiday lets are cleaned, ensuring checklists are completed Day to day management of third party cleaners Cleaning as and when required Ensuring all standards are maintained to the highest level Ensure customers and guests receive an efficient, friendly and consistently high standard of service. This includes reporting any defects. To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard Drawing up a shift rota for team members To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard using checklist Create a guest focused culture within housekeeping To ensure adequate bed linen and inventory packs are maintained at all times, and adhering to the Company Purchasing Policy for replacement stock Checking for faults or damage and arranging repairs and routine maintenance work and note on checklist Checking any faults, damage and repairs noted on checklists have been rectified prior to the arrival of guests Making sure staff work to health and safety rules Helping cleaners clean lodges during busy times Any other duties as required by your line manager commensurate with your role Warden/Maintenance: To undertake gas deliveries, as required, in line with Company policy To assist with the maintenance of the buildings, holiday homes, grounds, fences, public areas and development sites as directed by the Operations Manager DIY duties, including making repair and attending to burst pipes., To note and report any work requiring attention line manager as soon as possible (e.g. burst pipes, dangerous steps, paths and services, etc.) Ensure all chargeable work undertaken is reported for invoicing in line with Company procedure and followed through approval from purchasing manager Assist with minor repairs and other maintenance activities in line with your skills and professional competence such as drain downs and siting's along with basic grass cutting To assist in the implementation of legal and/or site rules in a diplomatic way and reporting failure to comply (e.g. speeding vehicles, dogs not on leads etc.) and any other reasonable requests from General Manager To serve the public in the most courteous and efficient manner including effective handling of enquiries and complaints, ensuring issues are reported in accordance with company instructions Complete on-call, out of hours work Any other duties as required by your line manager commensurate with your role. Skills and Qualifications Required: Previous experience in a similar environment would be a distinct advantage DIY experience is a requirement for the Warden position An excellent telephone manner Good time management Great customer service skills Detail oriented Computer literate Approachable and friendly Can work under pressure Qualifications: Both candidates must have a Full UK driving license The right to work in the UK Experience of planning & organising projects You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams Holiday park experience desirable but not essential Accommodation is available. If you think you may fit the criteria for this role, please contact Abbie apply at gail.smith@boxleisurerecruitment.co.uk