Legal & General (L&G) is a leading UK financial services group and major global investor.
We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
Who we are
Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.
We're a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.
We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.
Job Description
Are you passionate about developing people, shaping technical expertise, and supporting a high‑performing claims function? We're looking for a Claims Technical Training Specialist to help build and deliver an exceptional learning experience across Retail Protection Claims. We are offering a salary of up to £50,000 depending on experience. You'll play a key role in strengthening technical capability, enhancing customer outcomes, and supporting assessors across a broad range of claim types, including a strong focus on Income Protection.
What you'll be doing:
Designing and delivering high‑quality technical training to new and experienced claims assessors
Creating and updating training content, materials and evaluation methods that align with Claims philosophy
Providing technical guidance and coaching on complex claims including Death, Critical Illness, Terminal Illness, PTD and Income Protection
Supporting assessors through case checking, constructive feedback and tailored development
Identifying training needs through recruitment activity, performance insights and customer feedback
Building and maintaining strong working relationships with Claims, Underwriting, Legal, Conduct, Reinsurers and other stakeholders
Embedding regulatory expectations, good customer outcomes and best practice across all training activity
Contributing to the development of the Claims Technical Academy by researching and implementing new training approaches
Qualifications
Who we're looking for:
Extensive experience in claims assessment, with strong technical knowledge of Income Protection
A thorough understanding of protection products, claims processes and end‑to‑end case management
Strong communication and coaching skills, with the ability to motivate, develop and support others
Confidence in making technical decisions and offering guidance on complex or sensitive claim scenarios
Experience analysing results or trends and translating insights into clear training solutions
The ability to build positive relationships and influence effectively across teams
A proactive, flexible approach, with openness to new learning methodologies and continuous improvement
A commitment to delivering fair treatment and positive outcomes for customers
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are the many discounts we offer – both for our own products and at a range of high street stores and online
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.