Job reference number334943
Operations Manager
GBP 58,104 per annum, GBP 3,000 car allowance, on:target bonus potential of 15
25 days annual leave, plus bank holidays, health and dental care options.
Full time, 41 hours per week
Permanent
PFW London East Depot, Hornet Way, Beckton, E6 7FF
Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected.
We're on the lookout for an experienced Operations Manager to head up a team of 150 + direct reports (managerial, frontline staff and self employed owner drivers) at our London East Depot. It's a pretty big role: with an average of 180 delivery and collection routes running daily, you'll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you'll oversee the collection and delivery of an average 11.500 parcels daily. Itll be up to you to ensure everything runs smoothly, leading on and coordinating manpower and resource, you'll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times.
Responsibilities:
:Lead the creation and maintenance of a safe and compliant working environment.
:Manage the depot leadership team to ensure successful parcel collection and delivery across a seven day operation.
:Plan and deliver a successful peak operation using permanent and seasonal workforce.
:Ensure effective resourcing by recruiting and retaining Owner Drivers.
:The achievement of cost targets, first time delivery, end to end service quality, and year on year productivity improvements.
:Oversees commercial performance, including profit and loss management and staff and non staff budgets.
:Maintain compliance with all legal and business requirements relating to fleet operations and driver regulations.
:Build and sustain a positive working relationship with the depot union representative.
Attendance: 41 hours per week, working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 : 15:00
About you:
We are looking for a people focused, hands on, visible leader with the following skills and experience:
:A background in express parcels and experience working in a unionised environment.
:Leading and developing a team of mangers to improve performance and guide through periods of change
:Ability to build strong relationships with your team, unions and key stakeholders
:Excellent visible leadership and communication skills demonstrated in an operational environment
:Analytical skills with the ability to interpret detailed management information
:O Licence / CPC qualification would be advantageous
:Ability to negotiate contracts with self employed owner drivers
:H and S knowledge and compliance
Closing date: Wednesday 25th February
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one:step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we're always looking for friendly and committed people to join our diverse and supportive team.
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Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people